Keystone First Pennsylvania: Comprehensive Guide

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Keystone First, as a prominent managed care organization in Pennsylvania, stands out in the healthcare industry for its dedication to providing quality healthcare services to its members. In this comprehensive guide, we will delve into the various facets of Keystone First Pennsylvania, including its services, provider network, and ownership. Whether you are a current member, a prospective member, or a healthcare provider, this article aims to provide you with valuable insights into Keystone First Pennsylvania.

What is Keystone First Pennsylvania?

Keystone First Pennsylvania is a leading managed care organization that operates under the umbrella of Independence Blue Cross, one of the largest health insurers in the Philadelphia area. It is specifically designed to serve Medicaid recipients in Pennsylvania, offering a wide range of healthcare services and benefits to its members. Keystone First stands out for its commitment to improving the health and well-being of its community through accessible, quality care.

Services Offered by Keystone First

Keystone First offers an extensive array of services to meet the diverse needs of its members. These services include primary and specialty care, hospital care, prescription drug coverage, preventive care, dental and vision services, and much more. The organization focuses on holistic healthcare, addressing not only physical health but also mental health and social well-being.

Keystone First Provider Network

One of the strengths of Keystone First is its robust provider network. The organization partners with a wide range of healthcare providers, including primary care physicians, specialists, hospitals, and pharmacies, to ensure that its members have access to the care they need. Keystone First providers are committed to delivering high-quality, compassionate care to members across Pennsylvania.

Keystone First Member Services

To support its members, Keystone First offers a variety of member services designed to enhance their healthcare experience. These services include customer service support, health education programs, care management programs, and a 24/7 nurse hotline. Keystone First’s customer service team is dedicated to assisting members with any questions or concerns they may have about their coverage or care.

Keystone First Insurance

As part of its commitment to serving Medicaid recipients in Pennsylvania, Keystone First provides comprehensive health insurance coverage. This includes not only medical services but also additional benefits such as dental, vision, and behavioral health services. Keystone First’s insurance plans are tailored to meet the needs of individuals and families, ensuring they receive the care and support they need.

Contact Information

For inquiries or assistance, Keystone First has made it simple to get in touch:

  • To speak with a Member Services Representative, available 24/7, please call 1-800-521-6860 (TTY 1-800-684-5505).
  • For nursing-related questions or advice, the Nurse Call Line is available at 1-866-431-1514.

These contact avenues are vital for addressing questions, scheduling appointments, or discussing coverage options.

Ownership of Keystone First

Keystone First is owned by Independence Health Group, the parent company of Independence Blue Cross. This ownership structure ensures that Keystone First benefits from the extensive resources, expertise, and network of one of the largest health insurers in the region. The backing by Independence Health Group enables Keystone First to offer comprehensive and high-quality healthcare services to its members.

Pennsylvania Medicaid: An Overview

Pennsylvania Medicaid, known as Medical Assistance (MA) in the state, is a program designed to provide health coverage to eligible low-income individuals and families. Keystone First plays a significant role in Pennsylvania’s Medicaid program by offering managed care plans that cater to the needs of Medicaid recipients. By participating in Pennsylvania Medicaid, Keystone First demonstrates its commitment to improving access to healthcare for vulnerable populations in the state.


Keystone First Pennsylvania is a cornerstone in the state’s healthcare landscape, offering comprehensive services and support to Medicaid recipients. With a strong provider network, a wide range of services, and dedicated member support, Keystone First is committed to improving the health and well-being of its members. Understanding the various aspects of Keystone First, from its services to its ownership, can help individuals and healthcare providers navigate the healthcare system more effectively, ensuring that everyone has access to the care they need. Whether you are seeking information on Keystone First’s services, looking to join its provider network, or simply exploring your health insurance options, Keystone First Pennsylvania is a reliable and valuable resource in the healthcare community.